Smartbro Problems

I have been out for a while now, I had a problem with my smartbro billing As a person who is doing an online job, I have always made sure that I pay my monthly bills because that is where your work depends on.

Last two weeks I got disconnected. My younger brother, who I ask to pay, said the customer service representative said I was lagging two months on my bills. I got shocked, two months is impossible because I’ve been diligent with my payments.

One lesson I learned was the importance of keeping receipts because that is the only weapon we can use against computer records. I did not keep my receipts well, I only found a few of them. I went to smart wireless center at Limketkai. I asked again how many months I failed to pay my bills; they said it was only one month. At the back of head, I was thinking how inconsistent they were.

Then I asked what month? The customer service representative said September 2008, I looked at my receipts and I found my September receipt, gave it to her and said, I paid for that month. She looked at her computer again and said that she was wrong, not September but July. I looked on my receipts again but did not found one. I lost. Lesson, KEEP YOUR RECEIPTS.

I just wondered if I found my July receipts, would they again say I did not pay for the month of june. What if I found June?

I reflected on it and I realized how consumer rights are barely protected in this country. This is not only with smartbro but also with other services. But that is I think understandable, in a country that barely values human rights, evidenced by the hundreds of extra-judicial killings, political killings and other sorts of killings, how much more our consumer rights?

But maybe I was wrong, maybe I really did forget paying my bills for the month of july, very unlikely but still possible. Again KEEP YOUR RECEIPTS.

I hope I am the only one who has experienced this kind of situation.