I-Shop Marketing Costumer Service

I bought 2 pcs of wall putty at I-Shop Marketing this day. We have to put a wall putty before we could do the painting of our house. We opened the first can of putty and found out that it was already dry because we tried to apply some of it and it would hardly stick on the wall. We opened another one and it was better.

I decided to have the 1st can of wall putty that we opened replaced. I went back at I-Shop marketing which is at Hi-way, Bulua, Cagayan de Oro city, just near the gate of Villa Candida Subdivision. I told if they can replace the already dry wall putty that I have purchased from them awhile ago. Their salesman said that it was not possible because we have already used some of it.

It was only a little amount and how else are we supposed to know that it does not stick on the wall. Again, consumers in the Philippines are often vulnerable to inconsiderate sellers, who sell defective products and then will not replace it. There are of course sellers and companies whose customer service are above excellent. There are also others whose customer service does not give service to its customers.

I am writing about this incident so that other potential buyers will know how I-Shop Marketing (a hardware store) operates.

Smartbro Problems

I have been out for a while now, I had a problem with my smartbro billing As a person who is doing an online job, I have always made sure that I pay my monthly bills because that is where your work depends on.

Last two weeks I got disconnected. My younger brother, who I ask to pay, said the customer service representative said I was lagging two months on my bills. I got shocked, two months is impossible because I’ve been diligent with my payments.

One lesson I learned was the importance of keeping receipts because that is the only weapon we can use against computer records. I did not keep my receipts well, I only found a few of them. I went to smart wireless center at Limketkai. I asked again how many months I failed to pay my bills; they said it was only one month. At the back of head, I was thinking how inconsistent they were.

Then I asked what month? The customer service representative said September 2008, I looked at my receipts and I found my September receipt, gave it to her and said, I paid for that month. She looked at her computer again and said that she was wrong, not September but July. I looked on my receipts again but did not found one. I lost. Lesson, KEEP YOUR RECEIPTS.

I just wondered if I found my July receipts, would they again say I did not pay for the month of june. What if I found June?

I reflected on it and I realized how consumer rights are barely protected in this country. This is not only with smartbro but also with other services. But that is I think understandable, in a country that barely values human rights, evidenced by the hundreds of extra-judicial killings, political killings and other sorts of killings, how much more our consumer rights?

But maybe I was wrong, maybe I really did forget paying my bills for the month of july, very unlikely but still possible. Again KEEP YOUR RECEIPTS.

I hope I am the only one who has experienced this kind of situation.